Privacy Policy
We collect only what we need to run our FB Ads Training, the Members’ Hub and our services, we never sell your data, and you can ask us to see, correct or delete it at any time.
1. Who we are
Providetech Brandwave Advertising Services ("Brandwave", "we", "us") is a Philippine business offering Facebook and Instagram (Meta) ads training and coaching. We are responsible for the personal information you give us through this website. We follow the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.
Questions or requests about your data: providetechaiassistance@gmail.com.
2. What we collect
| When | What we collect |
|---|---|
| You book a training (online, face-to-face or 1-on-1 coaching) | Full name, email address, mobile number, the batch or service you chose, your preferred language, and whether you added the Members’ Hub. For 1-on-1 coaching we also collect the address we’ll visit and your preferred schedule. |
| You pay | Payment status, amount, payment method (e.g. GCash, card, QR Ph) and the payment reference. We never see or store your card number, GCash PIN or bank login; these go directly to our payment partner, PayMongo. |
| You send an inquiry | Name, business name, email, mobile number and your message. |
| You use the Members’ Hub | Your login email and password (stored encrypted by our database provider; we can’t read it), lessons you mark as done, and the posts, comments and reactions you share in the Community. Other members see your first name and last initial (e.g. "Maria S.") next to what you post. |
| You browse the site | Your language choice and sign-in session are kept in your browser. We don’t use advertising trackers. |
3. Your ad accounts
During face-to-face training or 1-on-1 coaching we may help you work inside your own Facebook Page, Business Manager and ad account, on your device and with you present. We don’t ask for your Facebook password and we don’t keep copies of your ad account data. If you choose to add us as a partner or admin on an account, you can remove that access at any time in your Business settings.
4. Why we use it
- To book your seat or coaching visit, confirm your payment and send your Zoom link, venue details, reminders and receipts.
- To create and manage your Members’ Hub account and show your progress and points.
- To answer your inquiries and, if you ask us to, prepare proposals.
- To process refunds and keep the financial records the law requires.
- To keep the website and community safe (for example, removing spam or abuse).
Our legal bases are: carrying out the service you signed up for, complying with legal obligations (such as tax and accounting rules), and our legitimate interest in running and securing our services. We will only send marketing messages if you agree to receive them, and you can opt out at any time.
5. Who we share it with
We don’t sell or rent your personal information. We share it only with service providers that help us run Brandwave, and only what they need:
- PayMongo (Philippines): processes payments.
- Supabase (database hosting, servers in Singapore): stores bookings, inquiries and Members’ Hub accounts.
- Google (Gmail): sends our emails.
- Zoom: hosts the live online training you join.
- Vimeo / YouTube: play any videos inside the Members’ Hub.
- Vercel: hosts this website.
- Meta (Facebook): our website uses the Meta Pixel, which records visits and actions such as starting checkout, completing a payment or sending an inquiry. It helps us measure our Facebook and Instagram ads and show them to people who may be interested. We don’t send your name, email or phone number to Meta through the pixel. You can manage ad settings in your Facebook account (Settings → Ads preferences) or block it with your browser’s privacy settings.
Some of these providers store data outside the Philippines. We use providers with strong security practices. We may also disclose information when required by law or a lawful order.
6. How long we keep it
- Bookings and payment records: up to 5 years, for accounting and tax purposes.
- Inquiries: up to 2 years after our last contact, unless you become a client.
- Members’ Hub accounts: while your membership is active and up to 1 year after it ends, then deleted unless you renew.
7. How we protect it
Your data is sent over encrypted connections (HTTPS). Access to our database is limited by strict access rules, admin accounts are password-protected, and payment details are handled only by PayMongo. Password links we email are one-time and expire. No system is perfectly secure, but if a breach affecting you ever happens, we will notify you and the National Privacy Commission as the law requires.
8. Your rights
Under the Data Privacy Act you have the right to be informed, to access your data, to object, to have it corrected, erased or blocked, to data portability, and to claim damages. To use any of these rights, email providetechaiassistance@gmail.com. We reply within 15 working days. If you’re not satisfied with our answer, you may file a complaint with the National Privacy Commission.
9. Children
Our training and the Members’ Hub are for adults. If you are under 18, please ask a parent or guardian to book for you.
10. Changes to this policy
We may update this policy. The date at the top shows the latest version, and we’ll email Members’ Hub members about important changes.